Refund Policy
This policy explains when Money-Sense refunds a payment. Payments are made in advance for access to the service.
1. Monthly subscriptions
Fees are charged monthly in advance. If you cancel, you pay through the end of the notice period set out in the Cancellation Policy and access continues until then. We do not refund the part of a paid month that is already running.
2. Cooling-off for individuals
If you sign up online as an individual, you may cancel within 7 days of your first payment and receive a full refund, unless you have already used the paid features of the service. This is your right under South African law where it applies.
3. When we do refund
- A payment was taken twice or in error.
- You were charged after a cancellation took effect.
- The paid service was unavailable for an extended period because of a fault on our side. We will refund or credit the affected period.
4. How to ask
Email tyron@money-sense.co.za with the email address or mobile number on your account and the date and amount of the payment. We reply within 2 business days.
5. How refunds are paid
Approved refunds are paid back through PayFast to the card or account you used. Please allow up to 10 business days for the money to show.
6. Employers
Employer fees follow the same rules. The fee for a month that has already started is not refunded when notice is given. Errors and duplicate payments are refunded.